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Privacy Policy

Last updated: 1 August 2025

Messy Mates Play Dates (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. What information we collect

We may collect the following personal information:

  • Parent/guardian name and contact details (email, phone, address)

  • Child’s name and age

  • Booking and attendance details

  • Payment and billing information

  • Photos or videos (with consent)

  • Any relevant medical or allergy information voluntarily provided

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2. How we collect your information

We collect your information when you:

  • Make a booking through our website, form, or social media

  • Contact us via email, phone, or social media

  • Attend an event or session

  • Consent to photography or videography at a session

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3. Why we collect your information

We collect your information to:

  • Manage and confirm bookings

  • Deliver safe and age-appropriate sessions

  • Contact you about upcoming sessions, updates, or changes

  • Process payments and issue invoices

  • Comply with legal and insurance obligations

  • Share promotional content (only with consent)

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4. How we store and protect your information

We store your information securely through trusted platforms (e.g., Wix, Stripe, email inboxes) and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.

We will not sell or rent your personal information to third parties.

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5. Disclosure of your information

We only disclose your personal information to:

  • Service providers we use to run our business (e.g., payment processors)

  • Legal authorities if required by law

  • Others only with your explicit consent

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6. Photos and videos

We may take photos or videos during sessions for use on our website and social media. We will only use images of your child with your written or verbal consent. You can withdraw consent at any time.

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7. Access and correction

You may request access to or correction of the personal information we hold about you at any time by contacting us.

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8. Contact us

If you have any questions or concerns about your privacy or this policy, please contact:

Messy Mates Play Dates
📧 contact@messymatesplaydates.com.au

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9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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